Shipping & Returns

Shipping

 

Once you place your order, you will receive an order confirmation and an Astercast team member will reach out within 1-2 business days with status updates or a tracking number. Lead-times vary by item type. Each piece by Astercast is individually made and if the piece is in stock we can ship immediately.  There is a 4-6 week shipping time frame if we do not have the inventory.

 

Please email us to inquire about the status of your purchase or any additional questions that you might have at contact@astercast.com

 

U.S. Domestic Shipping

Domestic orders are shipped FedEx insured 2-day at $20 flat.

We will send you an email with a tracking number once your order has shipped.

A signature is required upon receipt.

 

International shipping

International orders and orders to U.S. territories (i.e. Guam, Puerto Rico) are shipped FedEx insured air at $75 flat rate. All shipments and duties (if applicable) are subject to payment in full by customer. 

Astercast is not responsible for any duties or taxes incurred by the country that we are shipping to.

A signature is required upon receipt.

 


Returns

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@astercast.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@astercast.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.